Our People

Darren has an impressive clinical background in private health and social care and, as such, has embraced numerous challenges and transitions of change in fast-paced and often highly pressured environments. 

Before joining the Loveday team, Darren served as Head of Care and Quality at Care UK, overseeing care and quality across the organisation’s 120 care homes and assisting in significantly improving its CQC compliance ratings and number of outstanding-rated homes. Previously, he used his degree in Adult Nursing in support of some of the capital’s finest private hospitals.

Darren keenly encourages the development of his colleagues’ self-awareness, learning and best support of patient-centred care. His deep interest in Loveday Members’ quality of life is underlined by his extensive leadership in dementia training at the University of Worcester, collaborative projects with both Macmillan and Marie Curie and long-term input as his local borough’s champion for healthcare and adult social care.

Matt is not only a fabulous, multi-award-winning chef, but is also an ardent advocate for the optimisation of every diner's health through superb nutrition and delicious meals. He has carved out a thriving career in care, starting at London’s Savoy Hotel. His wealth of international culinary expertise means he understands the importance of flavour, quality produce and the vital role nutrition plays in later life. 

Connected to London’s finest suppliers, Matt’s daily menus display an abundance of quality, fresh, seasonal produce. He befriends each Member, adapting their menus and monitoring their nutritional intake in tune with any change or decline in health or appetite. 

In a testament to Matt’s talent, compassion and dedication to the care industry, in 2019 Channel 4 invited him to run a kitchen and train a 14-strong team of volunteers, all living with early-onset dementia, for an inspiring social experiment entitled ‘The Restaurant That Makes Mistakes'.

Lisa’s role at Loveday is centred around Membership services, handling any enquiries from Members and their loved ones surrounding the Day Club, Loveday Residences, Respite or Loveday at Home.

A passionate people person with a wealth of experience in delivering exceptional services and experiences, Lisa has worked in hospitality, events and care settings; she is adept at understanding individual needs and is highly resourceful and responsive. Lisa’s previous role as the Client Relationship Manager at Signature Senior Lifestyle, a leading care home provider, coupled with her own personal experience of caring for a loved one, has equipped her with the knowledge, compassion and expertise for working in the care sector.  She understands from a personal perspective the stresses and apprehension about finding care solutions for loved ones and is determined to ease the pressure and transition for anybody seeking advice and support.

Warm, approachable and highly resourceful, Lisa is always happy and ready to help. 

Farzana is a CIPD Level 7 qualified human resources (HR) professional with over eight years of HR generalist experience in the world of luxury hospitality and retail. Over the years, she has played an essential in key projects, including the development and embedding of global core values. Farzana has also helped develop an effective HR function, including employee relations, training and development, policies and procedures, as well as engagement. She also passionately believes in nurturing the right company culture, and one which is aligned to her own values of integrity, care and compassion. She is dedicated to utilising her wealth of experience to building Loveday into the employer brand of choice in the care home sector. Outside of work, and despite only learning to ride a bike in 2020, Farzana is a keen cyclist. 

As Loveday's Head of Learning and Development, Jamila is responsible for implementing outstanding training across all of our residences. Her sterling 25 years of experience in the health and social care sector has seen her work both as a registered manager and as a national training officer in residential and nursing environments. Above all, she is an expert not only at moving and handling, but also in falls prevention and management and is utterly dedicated to achieving excellence in standards.

Emma is responsible for building and protecting the unique Loveday brand and an operating system which is renowned for superb, consistent hospitality and care beyond compare. She has a clear, meticulous insight into the many different Loveday teams, and great appreciation of how they can best be supported.

Emma brings with her an outstanding understanding of hospitality and hotel operations. Before joining Loveday, she was Global Brand Strategy Director for Intercontinental Hotels, focusing on strategic planning and creating a brand experience that delivered both consistent standards but also individuality and has worked as Europe brand director for other upscale brands. As an independent consultant, she applied her passion for brand-building to Small Luxury Hotels of the World, among other organisations.

Loveday is a natural home for Emma, thanks to her aunt, globally renowned author and advocate Christine Bryden. Diagnosed with early onset dementia at age 46, Christine was the first Australian person living with the disease to sit on the Alzheimer’s Association board and addresses head-on the absolute importance of not only surviving, but also being relevant to ‘the beauty of life’. Today, her books serve as comprehensive guides for people living with dementia, researchers and carers and are a great inspiration for Emma in her role at Loveday. 

Annette has rich and varied experience in relationship management, spanning over 25 years. Possessing a wealth of experience in the healthcare industry, Annette’s previous role was at the Fortius Clinic, a private orthopaedic hospital in central London working with consultants, GP’s physicians, physiotherapists and corporate clients.

Annette has extensive experience in managing European teams and coaching and mentoring to achieve positive results for her team members. She also previously ran her own successful business consultancy specialising in hospitality, healthcare, manufacturing and renewable energy.

With in-depth knowledge and understanding of the healthcare industry and a passion for providing excellent service and care. Annette thrives on meeting new people, developing relationships and building mutually beneficial partnerships. 

Versatile and experienced, Zara is a passionate ambassador for Loveday. Her enthusiastic approach to development is matched by her ability to communicate effectively and consistently with all professionals, from colleagues to external partners, and her belief in always putting her patients and clients first. To this end, she relishes the opportunity to build and sustain relationships with consultants, general practitioners, medical secretaries, practice managers and corporate clients. Zara's considerable experience in the private medical sector enables her to develop relationships and to network with the local community, drawing on her expertise to share the outstanding bespoke services provided by Loveday. 

Energetic and approachable, Akta is a qualified and experienced business development manager. She brings to Loveday a decade’s experience of working in healthcare, with a particular focus on sales and marketing. Before joining our team, Akta worked as head of business development and was previously a manager, team leader and GP liaison for a private hospital. Describing herself as a passionate and dedicated relationship-builder who clearly relishes the opportunity to work closely with medical professionals, Akta offers deep experience of working with both NHS and private GPs and referrers, with particular expertise within the private healthcare market. She views her impressive communication skills and her strong GP network as key assets in supporting the medical community based around Abbey Road and Notting Hill.  

Robert oversees the delivery of the Extraordinary Days programme for all of our Members at Loveday, curating a dynamic curriculum of activities and experiences tailored around our Members.

Having studied a Bachelor of Science in Television, Technology and Production at university before moving to London and working with adults with learning difficulties, he brings a wealth of creativity and boundless enthusiasm for care, making him one of the most dynamic and innovative people in the sector.

Robert has specialised in dementia care since 2015 and is passionate about delivering the very best and most enriching activities to those in his care. His recent Care Home Album Covers project, where he recreated famous album covers with residents, received international acclaim. He is the recipient of numerous awards including winner of Social Care Covid Hero (Great British Care Awards 2020), Growing Old Disgracefully Award (NAPA National Activities Providers Association 2021), The Care Home Activity Organiser Award (Great British Care Awards 2021) and Care Activities Co-ordinator/ Facilitator Award (The National Care Awards 2021).. to name but a few.